Corporate Governance

Introduction to “Modello 231”

Lamiflex has chosen to comply with “Modello 231” (organisational and management model pursuant to Italian Legislative Decree 231/2001), to bring the company in line with international standards and improve the management of safety by further increasing staff awareness of their duties and roles within the organisation along the various steps of the manufacturing processes.
By taking this decision and by implementing the process and procedures envisaged by the model, the company is further improving its level of safety and control. Special staff training accompanies this process of improvement and valorisation.


General terms and conditions

General Purchaising & Supply and Sub-Contracting Terms and Condiction

For Lamiflex, the Purchasing Department plays a vital role. The Purchaser’s task is to use his skill to find the best quality raw materials at the most favourable price and build up solid and durable relationships with suppliers.

The Purchasing Department is a linchpin of the company. It encapsulates values like professionalism, a reputation built up over the years and the soundness on which the leadership of Lamiflex in the industry is based.

At Lamiflex, R&D and the Purchasing Department engage in an ongoing constructive dialogue. Hints and suggestions from people who work directly with suppliers are always welcomed by people who are dedicated to the study of new products or perfecting existing products. This close and profitable interaction reflects positively on the entire company business to create a single team on the market.

General conditions of Contract for Purchase And Subcontracting

The following General Purchasing & Supply and sub-contracting Terms and Conditions are the sole terms and conditions regulating orders issued by Lamiflex S.p.A. or Lamiflex Composites srl (hereinafter referred to as “Lamiflex”), except in cases where Lamiflex chooses to deviate from these in writing or by means of specific agreements and contracts between the Parties. Supply Specifications, where referred to, form an integral part of these Terms and Conditions.

General clauses

  1. The Supplier shall return a duly signed copy of the order in acceptance within 7 (seven) days of receiving, either by fax or mail. The Order shall, in any case, be deemed to have been accepted if the Supplier fails to return it within said deadline.
  2. The dates, quantities, places and terms of delivery and/or supply indicated in the order are binding for the Supplier. If the agreed terms and conditions are not respected, Lamiflex can caution the Supplier to fulfil the terms of the agreement and, in the case of serious and repeated breach of contract, Lamiflex may cancel the agreement, while reserving the right to claim damages. In the case of late delivery, Lamiflex may apply to the Supplier a 3% penalty for each week of late delivery after a period of grace (one week) and up to a maximum of 10% the total value of the order. Any early deliveries (i.e. prior to the agreed date) shall only be accepted on the following conditions: 1. All payments shall be effected as foreseen in the order; 2. Lamiflex has sufficient storage space to hold the goods, otherwise the goods may be returned at the Supplier’s own cost and risk.
  3. The place of delivery is that where the goods and /or services shall be supplied in conformity with the terms and conditions of the order. Shipments shall be accompanied by the relative transport documents which must include the order number, product codes, the exact destination of goods and the address indicated in the order. Any items arriving without the necessary wording and/or without the required transport documents will be returned to the sender and be the subject of a Non Conformity note.
  4. All goods shall be packaged by the Supplier at its own expense and be fitting to the type of product and transport so as to guarantee the welfare and safety of operators during handling.
  5. Each delivery must be accompanied by the documents certifying the quality and conformity of the products supplied (Certificate of Conformity, Chemical Analysis, technical, etc.) as well as any expiration where this is a requirement. For expiring materials, at least three-quarters of maximum service life must be guaranteed, unless otherwise required by the Terms of Delivery.
  6. The materials supplied by “Retailers / Distributors” are to be delivered with Certificates of Order Compliance, which ensure the proper storage of materials and a copy of the Manufacturer / Producer Compliance Certificate.
  7. The chemicals substances must be supplied with documentation required by Reg. 1907/2006 and subsequent amendments, (REACH) and Reg. 1272/2008 and subsequent amendments, (CLP) or safety data sheets in Italian language.
  8. In the case of ceased production by the Supplier of an article in usual supply, the supplier is required to inform Lamiflex with such an advance that allows, if necessary, a provision that can assure to Lamiflex the continuity of its production.
  9. The prices indicated in the order are considered fixed until the completion of the supply. Payments will be made in accordance with the Order provided that: a valid invoice has been issued; the supply has been accepted by the quality control according to what’s provided in the following section “Clauses relating to quality assurance”; there are no suspended breaches of contract notified to Supplier by Lamiflex. Payments falling on 31 August and 31 December of each year shall be definitely postponed to the 10th day of the following month. The accounts receivable arising from the order may not be transferred or sold to third parties.
  10. The Supplier shall treat all commercial and technical information made available by Lamiflex as confidential, this being subject to industrial property rights belonging to Lamiflex, including any results obtained while carrying out the order received from Lamiflex. The Supplier shall also be expected to transmit all information and data to Lamiflex, who shall be recognized as the rightful owner of such information and data. The Supplier undertakes to extend these obligations to its own employees and to any subcontractors it may use. All Quality requirements transmitted by Lamiflex, must be fully reported by the Supplier and be seen on the subcontractor. All information and data contained in the order and the pertinent enclosures shall be considered as strictly confidential and may only be used for the purposes foreseen by the order and may not be reported. The order may not be sold by the Supplier to third parties without first obtaining written approval to do so from Lamiflex.
  11. If the order is carried out on Lamiflex premises (contract), the Supplier is expected to provide all necessary technical measures during the production process in order to guarantee the welfare and safety of its own workers, in compliance with the laws governing occupational health and safety (Italian Legislative Decree 81/08), including information provided by Lamiflex regarding any risks in the workplace, accident prevention measures and procedures and any adopted emergency measures relative to its own production processes. Lamiflex must be informed about any subcontracts; only those subcontractors authorized by Lamiflex may perform the work indicated in the order and shall assume the same liabilities and obligations as the Supplier when performing the order.
  12. Lamiflex may unilaterally withdraw from the order at any time, in whole or in part, informing the Supplier of its intention to do so in writing. Upon receipt of said notification, the Supplier shall immediately interrupt any activities on behalf of Lamiflex, who shall pay the Supplier an adequate sum of money to cover any costs directly incurred by the same as a result of termination. The Supplier shall accept said sum in full settlement and satisfaction of any claim it may forward as the result of termination of the order and shall make every possible effort to reduce the aforementioned direct costs. The sum paid to the Supplier by Lamiflex on account of unilateral termination of the order may not, under any circumstances whatsoever, exceed the agreed price that would have been paid by Lamiflex if the work had been completed in accordance with the order. Lamiflex reserves the right to demand delivery of any goods ready for dispatch and the relevant documents.
    Lamiflex shall have the right to terminate the order, in whole or in part, informing the Supplier of its intention to do so in writing, with effect from the date on which the Supplier receives said notification, in the following cases:
    – non delivery of the goods and/or services within the agreed delivery terms;
    – non conformity of the goods and/or services with the technical/quality requirements foreseen in the order;
    – breach of the provisions of clauses 2, 5, 7, and of the following section “Clauses relating to the application of the Organizational Management Model” L.D. 231/01”
    – breach of welfare, insurance, health & safety and environmental terms leading to losses or prejudice for Lamiflex;
    – the Supplier discontinues its business or starts bankruptcy proceedings, enters receivership, is involved in agreements with creditors or any other winding-up proceedings.
    If the order is terminated, Lamiflex shall have the right to claim a refund for all costs, expenses and burdens it may have incurred, included therein those deriving from the procurement of the Supply from third parties; Lamiflex shall also have the right to obtain damages for any further losses incurred as a result of terminating the order.
  13. All business relations arising from this agreement are governed and regulated by Italian Law. Any disputes arising from such relations as a result of this agreement shall be decided exclusively by the Bergamo Court of Law, expressly excluding any alternative law courts.

Clauses relating to the application of the Organizational Management Model L.D. 231 / 01

  1. The Supplier declares to be aware of the provisions of Legislative Decree 231/2001, and that he acknowledges the provisions of the Code of Ethics of Lamiflex SpA, and he declares to conduct his business in accordance with appropriate procedures, to avoid the occurrence of any illicit facts relevant to pursuance of the said Decree. Any breach or attempt to breach by the Supplier, and any person who works for him, of the code of ethics of Lamiflex S.p.A. or relevant behaviour under the above law, which the Company at any time has become aware of, entitles the Company to terminate the contract for due reason.

Clauses relating to Quality Assurance

  1. The Supplier guarantees that the standard of quality of the product set at the time of qualification shall remain unchanged for the entire duration of the supply. It is, in any case, expected that the Supplier makes every effort to ensure it obtains certification in the aerospace sector in accordance with EN-AS-JISQ-9100.
  2. Lamiflex reserves the right to introduce a specific Quality Control or Acceptance Test to suit the goods and/or services foreseen in the order.
  3. Upon being notified, the Supplier shall recognize the rights of Lamiflex, the Customer or any Surveillance Body to access plants where the goods are manufactured or services are carried out and to view the relative documentation without this relieving the Supplier from its obligations of warranty or constituting acceptance.
  4. The Supplier guarantees that the supply shall comply with the specifications indicated in the order and pertinent enclosures and that it is free of faulty materials and/or manufacturing defects, design faults and software errors, where applicable. Before making any changes, the Supplier shall inform Lamiflex. Unless otherwise specified, all supplies must conform to the review of technical documents in force on the order issue date.
  5. Should the products fail to respect the Supply Specifications (non conforming products), the Supplier shall immediately inform the Lamiflex Quality Control department, segregate and clearly identify the product as being NC, awaiting written decisions from LQC concerning their approval and subsequent processing.
  6. Acceptance of goods and/or services is subject to inspection and/or checks in order to ensure accuracy, suitability and the absence of flaws. Lamiflex shall inform the Supplier of any such problems immediately upon discovery. Any items found to be non-conforming at acceptance and/or during manufacturing shall be replaced entirely at the Supplier’s own expense within the term of 10 days from receipt of the goods, even if the corresponding invoice has already been paid. Failure to do so shall give Lamiflex the right to correct the faulty material itself or have it corrected by third parties at the Supplier’s expense, reserving the right to claim further damages including losses due to production standstill.
  7. Any time that Lamiflex discovers a case of non conformity, it shall immediately inform the Supplier by means of a Non Conformity Report (NCR). The Supplier shall be charged for each NCR. The cost of NC management is 50 € and is charged to the third signal in a calendar year.
  8. The Supplier acknowledges and agrees that the delivery is not accepted will be deemed never delivered and in this case will be applied step 2.

Environmental clauses

  1. The Supplier is required to satisfy all environmental rules and regulations. Merely by way of example and not limited to this, said rules and regulations may include: the existence of all permits and letters of authorization to carry on the activities in question (e.g. air emissions, discharges, waste management); the existence Fire Safety Certificates if so required, etc.

Concerning the supply of machinery/equipment

  1. The Supplier declares, guarantees and certifies that its machinery and equipment conform to EU Directives concerning product safety, including and not limited to Directive 2006/42/EC (Machinery Directive) and subsequent updates.
  2. Supplier shall guarantee the availability of spare parts, machinery and equipments for a minimum period of 10 years from the time of purchase of plant. All products shall be supplied under warranty for a minimum period of 12 (twelve) months from the date of delivery or inspection.
  3. In order to guarantee the correct use and maintenance of its machinery and equipment, the Supplier shall provide the relevant instruction and maintenance handbook in the Italian language.

These GENERAL CONDITIONS OF PURCHASE CONTRACT AND SUBCONTRACTING are to be considered an integral part of the orders issued by Lamiflex S.p.A. and Lamiflex Composites srl.

General Terms and Conditions of Sale

Lamiflex has made transparency a cornerstone of its company philosophy and way of doing business. The following General Terms and Conditions of Sale are an integral part of any offer or sales agreement in which Lamiflex is the vendor. Any clause inserted in any form by the purchaser which is in conflict with these General Terms and Conditions of Sale shall not be applicable.

Just like the Purchasing Department, the role of the Sales Department is more than strategic in the company. Alongside product quality, it is the ability of Lamiflex to market itself at the right time and in the right way that has made it successful and thus a solid innovating partner for a wide range of customers.

Document of General Conditions of Sale

  1. These terms and conditions are an integral part of all offers or sales agreements in which LAMIFLEX is the vendor.
  2. Any clause submitted by the purchaser in any form that is in conflict with these terms and conditions shall not be applicable.
  1. Any offer by LAMIFLEX is valid for 60 (sixty) days from the date on which it was made unless expressly agreed otherwise in the offer.
  2. LAMIFLEX reserves the right to withdraw its offer before receipt of the purchaser’s order.
  3. Offers by LAMIFLEX, whether verbal or written, do not constitute an undertaking to supply the goods until LAMIFLEX has sent confirmation of the order.
  4. The orders shall be deemed to have been accepted only if they are confirmed in writing by LAMIFLEX.
  1. Unless otherwise agreed, the prices in force at the moment of dispatch or delivery of the goods shall apply.
  1. Unless otherwise agreed in writing, goods ordered are dispatchedex worksLAMIFLEX with packaging charged for.
  2. Under no circumstances will returned packaging be accepted.
  1. The “Delivery terms”specified in the order confirmation are defined as the week in which LAMIFLEX envisages that the goods will be ready for dispatch (and not the delivery date defined by  Incoterms). These delivery times are approximate and may vary because of unforeseen events or force majeure and are not therefore binding on LAMIFLEX.
  2. Unless otherwise agreed in writing, LAMIFLEX shall not be liable to pay any sort of compensation for any direct or indirect harm arising from late delivery, interruptions or termination of the supply for demonstrated reasons.
  3. Unless LAMIFLEX advises differently, or unless specifically agreed in writing, the goods shall be delivered on the basis of the production schedule specified by LAMIFLEX.
  1. The goods– even if sold carriage paid – always travel at the purchaser’s total risk and peril.
  1. Unless otherwise agreed in writing, payment is due upon delivery of the goods or upon notification that the goods are ready for collection.
  2. Payments shall be made by the purchaser in accordance with article 4 of Italian Legislative Decree 231/02, or on the agreed dates, even in cases of late delivery of the goods, or damage and/or partial or total losses that occur during carriage, and if the goods made available for the purchaser on the premises of LAMIFLEX are not collected by the purchaser or are collected by the purchaser more than ten days after notification of the goods being ready for collection.
  3. In the event of late payment, the purchaser shall pay LAMIFLEX the late payment penalty specified by Italian Legislative Decree 231/02 set at 5% above the EURIBOR rate.
  1. Unless otherwise agreed in writing, usual tolerances shall be permitted both on finished products and on their individual component parts.
  1. LAMIFLEX products are sold by the metre, the unit or, occasionally, by the kilo.
  2. Depending on the sizes available in the warehouse and/or the amount that has been manufactured for the order, LAMIFLEXreserves the right to deliver and charge for 5% more or less than the ordered quantity.
  1. If the delivery is delayed so long that it would be unreasonable to ask the purchaser to accept the goods, the purchaser, without this entitling him to any type of remedy, shall be entitled to terminate the contract by means of notice served in writing sent by registered letter to LAMIFLEX. This right may nevertheless be exercised only in the event of delays todelivery times of at least three months.
  2. If the purchaser fails, even partially, to abide by one of the terms and conditions for the supply or if his company’s name, assets or commercial capacity should change in any way, and also if his difficulty paying even third parties is ascertained, LAMIFLEX shall be entitled to suspend further deliveries and/or to cancel any current orders.
  1. LAMIFLEX guarantees that the goods delivered are free of faults (defects). The goods shall be deemed to be defective only if they do not comply with the characteristics agreed expressly for that particular delivery, or with the specifications and general and/or particular regulations in force at the moment of delivery. Apart from what has been specified above, LAMIFLEX is not liable for other functions, qualities and features of the goods. Any statements contained in information on the products, catalogues, Internet sites, pricelists or in other information on the goods shall be binding on LAMIFLEX only if they have been expressly mentioned in the relative offer or in the relative order confirmation.
  2. The durability of our products from the date of dispatch depends on use, correct installation, correct conservation and on compliance with the applicable regulations.LAMIFLEX shall not be liable for improper use of the goods or incorrect handling after dispatch.
  3. Any complaints about the quantity or type of goods supplied must be sent in writing to LAMIFLEX within 8 days of receipt by the purchaser.
  4. Any complaintsabout the quality of the goods must be sent in writing to LAMIFLEX within 8 days of discovery of the defect and in all cases within thirty days of receipt of the goods.
  5. Goods found to be defective for qualitative reasons shall be returned, properly packaged, carriage free, to LAMIFLEX. Otherwise, no replacement can be made or refund given.Upon receipt of the returned goods, the Quality Control Department at LAMIFLEX shall scrupulously examine whether the complaint is justified. LAMIFLEX shall at its own cost and within a reasonable time and at its own discretion remedy any defects in goods found to be faulty or deliver a new batch of non-defective goods.
  6. In the case of quantitative shortfalls, LAMIFLEX shall provide the missing quantity, subject to the same delivery times and conditions as for the original order. Lastly, instead of correcting the defect or quantitative shortfall, LAMIFLEX may grant the purchaser a discount off the value of the goods that is proportionate to the defect or quantitative shortfall.Complaints about the quality of the goods shall not be considered if the goods have been tampered with by any person or if the goods have not been paid for and the complaint is lodged after the payment date for the goods has expired. Any complaints or challenges regarding a single delivery   of goods shall not exempt the purchaser from collecting the remaining amount of goods ordered within the limits of the order or commitment.
  7. Neither defects in the goods or quantitative shortfalls shall entitle the purchaser to claim further remedies other than the remedies specified in these General Terms and Conditions of Sale or agreed in a separate contract with LAMIFLEX.
  1. The parties are not liable for delays in fulfilment or non fulfilment of their respective obligations, apart from the obligation to make due payments, if the delay or non fulfilment are due to force majeure or to events and/or circumstances beyond their reasonable control, as in the case of war, fire, labour disputes (even if they arise within the premises of one of the parties), etc.
  2. Such delays or non fulfilment shall not constitute breach of contract and the term within which to fulfil contractual obligations shall be extended by a period that is the equivalent to that during which fulfilment was prevented by force majeure.
  3. If this delay or non fulfilment continues for more than three months the parties shall be entitled to terminate the sales agreement unilaterally with regard only to the goods not already dispatched or delivered to the purchaser. If the agreement is terminated on the above grounds, neither party shall be entitled to any kind of indemnity or compensation but the purchaser shall be entitled to request from LAMIFLEX a refund of payments made for goods not delivered.LAMIFLEX shall be entitled but shall not be obliged to recall goods in transit that have not yet reached their destination.
  1. Apart from what has been expressly stated in these General Terms and Conditions of Sale or what has been otherwise explicitly agreed, in no case (including cases of product liability) shall LAMIFLEX be liable for any incidental, indirect or consequent loss or harm or loss of profit, including (but not limited to) loss of earnings, falls in output, production waste or complaints from the purchaser’s customers. This limitation does not, however, apply in the case of proven grave fault or malicious intent.
  2. LAMIFLEX is not liable for any claim if it is notified of the claim after a year from the date on which the risk relating to the goods passed to the purchaser.
  1. Sales contracts are governed by Italian law.
  2. Any challenge, claim or action relating to the sale shall be subject to the sole jurisdiction of the court of Bergamo, also in the case of connected lawsuits. By accepting these General Terms and Conditions of Sale, the purchaser waives his own General Terms and Conditions of Purchase, both considered singly and overall.

Equal Opportunities Charter

Embracing diversity

By adopting the “Charter for Equal Opportunities and Equality in the Workplace”, Lamiflex wants to make a real contribution to the fight against any discrimination on the grounds of gender, age, disability, ethnicity, religious faith and sexual orientation – at the same time committing to making full use of diversity within its company structure, with a particular focus on equality of opportunity between men and women.


Introduction to Lamiflex Code of Ethics

The Lamiflex Code of Ethics defines the values and principles of the company, recommending and promoting a high standard of professionalism. It is a tool that is intended as a guarantee and proof of reliability, which safeguards the assets and reputation of the company.
It is an expression of those principles of transparency, preparation, correctness and seriousness that Lamiflex has pursued for over 40 years.

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